However, the severity of the incident doesn’t entirely dictate the priority of the incident, which is where it falls on the “to-do list” of those responding. Is it causing a small delay in loading a page, or is it causing total outages across the site? Without understanding the severity of the incident, you won’t understand the time constraints for your response or the consequences of prioritizing or de-prioritizing the issue in light of other work. When classifying an incident, assessing the impact that the incident will have on your service is essential to responding properly. Identifies patterns in incident occurrences to prioritize preemptive fixes. ![]()
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